Refund and Returns Policy for Travelsuri.com

Effective Date: January 7, 2025

At Travelsuri.com, we strive to provide the highest quality products and ensure that our customers are satisfied with their purchases. However, if you are not completely satisfied with your order, we offer a straightforward return and refund policy.

1. Return Eligibility

To be eligible for a return:

  • The product must be unused, unworn, and in the same condition as when you received it.
  • The item must be returned within 30 days of the purchase date.
  • The product must be in its original packaging, with all tags and labels attached.

Certain items may be excluded from returns, including:

  • Custom or personalized products
  • Items marked as non-returnable during checkout

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our support team at info@travelsuri.com or call us at (540) 432-0997. Provide your order number, reason for return, and details about the product you wish to return.
  2. Return Authorization: Once we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
  3. Shipping the Return: Please ship the item to the address provided in your return instructions. You are responsible for the return shipping costs, unless the return is due to our error (e.g., defective or incorrect items).

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the item is approved, we will process a refund to your original payment method within 5-10 business days. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

If your return is denied due to not meeting the eligibility criteria, we will contact you with an explanation and arrange for the item to be sent back to you at your cost.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your return, we will process the exchange and ship the new item to you as soon as possible. You may be required to pay the difference in price if the new item costs more than the original one.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the item. We will arrange for a return or exchange at no additional cost to you. To help us process your request quickly, please provide photos of the damage or defect.

6. Sale and Clearance Items

Items purchased on sale or during clearance promotions are final and cannot be returned or exchanged, except for defective or damaged products. Please check product details carefully before purchasing.

7. Refund Method

Refunds will be issued to the original payment method used during checkout. Depending on your payment provider, it may take a few additional business days for the refund to appear in your account.

8. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please contact our customer service team: